Terms & Conditions

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Welcome to PFCL (Primus Finance). These Terms and Conditions govern your use of our website, products, and services. By accessing or using our platform, you agree to comply with and be bound by these terms. Please read them carefully.

PFCL offers to the general public an opportunity to avail financial facilities in the nature of MSME loans, affordable housing loans, loans against gold, loans against securities, loans against property, personal loans, and other credit products (“Loan”) subject to the terms and conditions set forth herein and such other terms as may be notified by PFCL from time to time.

1 General Terms

PFCL reserves the right to add, alter, modify, change, or vary all or any of the terms and conditions contained herein at any point of time, without any prior notice or intimation, written or otherwise. It is your responsibility to review these terms periodically for any changes.

2 Loan Agreement

The Loan offered by PFCL to its Customers shall be governed by the terms and conditions contained in the respective loan agreements (the “Loan Agreement”). In case of any conflict between these Terms and Conditions and the Loan Agreement, the terms and conditions contained in the Loan Agreement shall supersede these terms and conditions.

3 Communication and Contact

PFCL may contact a customer on the telephone / contact number provided by them within a period of 7 days from the date of the request / query. Such follow-up calls made by PFCL shall be regarded as solicited calls and would be exempted from any ‘Do Not Call requests’ that may have been placed at any point of time against the said telephone / contact numbers by a customer.

All contact(s) with the Customer(s) by PFCL and / or its associates, designated third parties, through any medium whatsoever, including but not limited to mail, e-mails, SMS, monthly statements, letters etc. shall be at the sole discretion of PFCL.

4 Force Majeure

The terms and conditions herein or elsewhere in relation to the Loan and / or Scheme(s) shall be subject to usual force majeure conditions. PFCL shall not be liable for any failure or delay in performance of its obligations due to causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, or strikes.

5 Jurisdiction

All disputes, if any, arising out of or in connection with or as a result of any of the Loan / Scheme(s) or otherwise relating hereto, shall be subject to the exclusive jurisdiction of the competent courts / tribunals in Mumbai, India only.

6 Promotional Campaigns, Offers & Contests

PFCL may from time to time run promotional campaigns, offers, or contests for its customers. Participation in such campaigns is voluntary and subject to additional terms and conditions that will be communicated at the time of the campaign. PFCL reserves the right to withdraw or modify any offer at its sole discretion without prior notice.

• Offers are non-transferable and cannot be combined with other promotions unless explicitly stated.
• PFCL reserves the right to verify eligibility and disqualify any participant who violates the terms.
• Any tax liability arising from prizes or benefits shall be borne by the participant.

7 Refund and Cancellation Policy

PFCL is committed to transparency and fairness. The following policy applies to any fees, charges, or payments made in connection with our loan products:

• Processing Fees: Processing fees are non-refundable once the loan application has been processed and sanctioned, unless otherwise required by law.
• Prepayment / Foreclosure: Customers may prepay or foreclose their loans subject to the terms of the Loan Agreement. Any applicable prepayment charges will be disclosed at the time of loan disbursement.
• Cancellation: A loan application may be cancelled by the customer before the disbursement of funds. In such cases, any processing fee already paid may not be refunded.
• Dispute Resolution: In case of any dispute regarding fees or charges, customers may raise a complaint through our grievance redressal mechanism. PFCL will resolve such disputes in accordance with applicable laws and RBI guidelines.

8 Dispute Resolution

Any dispute arising out of or relating to these Terms and Conditions, the Loan Agreement, or the services provided by PFCL shall be resolved through mutual discussion in the first instance. If the dispute cannot be resolved amicably, it shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996 (India). The arbitration shall be conducted in Mumbai, India, and the language of arbitration shall be English. The decision of the arbitrator shall be final and binding on both parties.

Notwithstanding the above, either party may seek interim or injunctive relief from a court of competent jurisdiction in Mumbai.

9 Customer Obligations

By availing our services, you agree to:

• Provide true, accurate, and complete information at all times.
• Notify PFCL immediately of any changes in your contact details or financial circumstances.
• Repay the loan and all associated charges as per the agreed schedule.
• Cooperate with PFCL’s requests for documentation or verification.
• Not use the loan proceeds for any illegal or prohibited activities.

10 Limitation of Liability

To the fullest extent permitted by law, PFCL shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

• Your use or inability to use our services.
• Any unauthorized access to or use of our servers and/or any personal information stored therein.
• Any interruption or cessation of transmission to or from our services.
• Any bugs, viruses, or the like that may be transmitted to or through our services.

11 Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any legal action or proceeding arising out of or related to these terms shall be instituted in the courts of Mumbai, India.

12 Contact Us

If you have any questions, concerns, or requests regarding these Terms and Conditions or any aspect of our services, please contact us.